Privacy Policy

This Privacy Policy applies to the audibledna.com website and the audibleDNA device registration service at my.audibledna.com. Both are operated by audibleHQ Pty Ltd (we, us, our).

It explains what personal information we collect when you browse the site or register an audibleDNA product, why we collect it, and how we protect it. We collect only what is necessary to provide the service.

What we collect

When you register a device: we collect the account details you provide (your name, email address, and a password, which we store only in hashed form) and details of the products you register (such as model, serial number, and firmware version).

Device and diagnostic information: to deliver over-the-air updates and support your product, registered devices report technical information such as firmware version, configuration, and basic health and status diagnostics. This is tied to your account so we can keep your devices up to date and help if something goes wrong.

When you contact us: if you email us, we receive your name, email address, message contents, and anything else you choose to provide. We keep this correspondence to respond to you and maintain a record of the enquiry.

When you visit the site: our servers automatically receive your IP address, the date and time of your visit, the pages you request, your browser type, and the referring website. This is kept in standard server logs.

Cookies: the website uses only essential cookies required for it to operate securely. The registration service uses cookies necessary to keep you signed in. We do not use advertising or third-party tracking cookies.

Why we collect it

• Your account: to create and manage your registration, and let you see every audibleDNA product you own in one place.
• Updates and support: to deliver over-the-air firmware updates, diagnose issues, and help when you contact us.
• Improving the platform: to understand how products perform in the field and make the audio platform better over time.
• Security: to keep the website, the service, and your account safe.

We do not use your information for advertising or profiling, and we do not sell it.

Who we share it with

We do not sell your personal information. We may share it:

• With service providers who help us run the website and registration service (hosting, cloud infrastructure, and email), bound by confidentiality.
• With the brand that makes a product you have registered, where needed to provide warranty or support for that product.
• With law enforcement or regulators when required by law.
• With a purchaser if the business is sold or transferred.

Overseas disclosure

We are based in Australia. Some of our service providers may store or process information overseas. Where they do, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Data retention

• Account and device records: retained for as long as your account is active. You can delete your account at any time (see Your rights).
• Correspondence: retained for a reasonable period for record-keeping and support history.
• Server logs: retained on a rolling basis (typically 90 days) for security and diagnostics.

Your rights

You have the right to:

• Access: ask what information we hold about you.
• Correction: ask us to fix inaccurate or out-of-date information.
• Deletion: ask us to delete your account and personal information, subject to legal record-keeping obligations.

Email privacy@audibledna.com to make a request. We will respond within 30 days.

Complaints

If you believe we have breached the Australian Privacy Principles, email privacy@audibledna.com with details. We will investigate and respond in writing within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au).

Security

We use reasonable physical, electronic, and procedural safeguards to protect the information we hold, including encrypted connections (TLS) and hashed passwords. No internet transmission is guaranteed secure.

Children

audibleDNA products and this service are intended for adults. We do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. The current version will always be available at this URL with the “Last updated” date.

Contact

audibleHQ Pty Ltd.
privacy@audibledna.com